Placing Your Parts Order
Convenience and choice go hand-in-hand. Hawthorne employs dedicated, knowledgeable parts professionals to take and fulfill parts orders and we offer you a variety of methods for placing your part order including:
- Parts Counter Walk-Ins At Any of Our Hawthorne Locations
- Phone-In Orders - Call Any Of Our Branch Facility
- Parts Express - A Quick Order System When You Know Your Part Numbers
- Fax-In Orders
- Cat® PartStore - An Online Ordering System
Whether you prefer the ease of calling your order in via phone or late night purchasing through Cat PartStore, or using any of our other convenient ordering options you always receive our commitment to your satisfaction. Visit the PartsStore Online today.
Complete Parts Inventory
Hawthorne prides itself as a parts and service leader. We maintain a complete inventory of Caterpillar® parts and other critical components to support all of the engines and equipment the company sells, repairs and services. We closely monitor parts using an extensive computer and telecommunications system. This assures that an adequate supply is on-hand to fill your orders.
Our extensive parts inventory of new Genuine Cat Parts, exchange and remanufactured components allows Hawthorne to provide parts you need, where you need it, when you need it. In the unlikely event that your order cant be filled from stock, we have systems in place to provide over 98% parts availability within 24-hours (some restrictions apply).
Our reputation is based on:
- Award-Winning Customer Service
- Bilingual Parts Professionals Available
- Comprehensive Line Of Remanufactured Components And Assemblies
- Original Equipment Manufacturer's (OEM) Parts
- In-House Computer System Providing Up-To-The-Minute Inventory Status
- Sophisticated Ordering And Incoming Transportation System
- Factory-Supported Reference Material
