Frequently Asked Questions
- What does Hawthorne do?
- What open employment opportunities to do you have?
- Where are you located?
- What are your branch hours?
- How do I find about the latest news and developments for Hawthorne?
- How do I buy CAT merchandise?
- How do I buy parts from Hawthorne?
- How do I schedule service?
- How do I setup an account with Hawthorne?
- Who can I talk to about my account balance or to get a copy of an invoice?
- What online services do you offer?
- How do I find out what used equipment you have for sale?
- I didn't find the answer to my questionwhat now?
- Which internet web browsers does Hawthorne support?
- What security requirements do I need for my web browser?
- How do I view PDF documents?
Q: What does Hawthorne do?
A: Review our Corporate Overview under the About tab. More information can be found here.
Q: What open employment opportunities to do you have?
A: As a growing company, we are in constant need of skilled, experienced and enthusiastic people to help us continue building our success. All of our current open positions are viewable through the careers section of our web site or by visiting www.hawthornehiring.com. You'll also find information on Hawthorne and how to apply for a job in our employment section.
Q: Where are you located?
A: Hawthorne Machinery Co. is the corporate office located at 16945 Camino San Bernardo, San Diego, CA 92127. If you are looking for a branch location, we have a convenient map with all our branch locations available in the Locations page.
Q: What are your branch hours?
A: Our branch hours are typically between 7:30am 5:00pm local time, however this may vary slightly from branch to branch. To get the specific operating hours of a branch, visit our Locations page and contact the branch directly.
Q: How do I find about the latest news and developments for Hawthorne?
A: Visit our News page for current information.
Q: How do I buy CAT merchandise?
A: Visit http://shopcaterpillar.com/ for the latest CAT branded merchandise and fashions. Soon, we will also have our online store that will feature our Hawthorne branded merchandise and fashions as well as CAT products. Stay tuned for our online store in the near future!
Q: How do I buy parts from Hawthorne?
A: We have a number of convenient methods in which you can purchase parts.
- Calling or visiting your local branch, available during normal business hours.
- Calling our Customer Support Center (1.800.437.4228), available 24 hours a day, 7 days a week.
- Using PartStore, our online parts catalogue and purchasing tool. This is also available 24 hours a day, 7 days a week.
Q: How do I schedule service?
A: There are a number of methods to inquire about service scheduling. Your Hawthorne representative would be the best contact, however you are welcome to contact your local Hawthorne branch or our Customer Support Center (1.800.437.4228) with any service questions you may have.
Q: How do I setup an account with Hawthorne?
A: Getting started is easy, download our credit application form, then you can then either bring in the form to your local branch or call our Credit Call Center at 1.800.437.4228 during normal business hours (pacific time).
Q: Who can I talk to about my account balance or to get a copy of an invoice?
A: You have a number of options. During regular business hours, you can call your local branch or contact our Credit Call Center at 1.800.437.4228. Alternatively you can register for Invoice Viewing this allows you to access your invoice and account information at the convenience of your computer, whenever you want.
Q: How do I find out what used equipment you have for sale?
A: Hawthorne has a very large selection of used equipment to meet the demands of nearly any budget and requirement. You have a number of options to find out what we currently have in stock or to discuss equipment solutions.
- Try out our online used machine and used power inventory
- Contact your local branch
- Call 1.800.437.4228
- Fill out a Request a Quote form
Q: I didn't find the answer to my question. What now?
A: This FAQ was created to provide short answers to the most common questions. If you were unable to find a satisfactory answer to your question, we encourage you to use the Search feature at the top of the page, or feel free to contact us through any of the methods available on the contact page.
Q: Which internet web browsers does Hawthorne support?
A: While most internet web browsers are able to view Hawthorne websites, only the following web browser configuration is officially supported.
- Microsoft Internet Explorer 6.0 (Windows) with JavaScript and cookies enabled.
For all other internet browser configurations (including portable browsers) your experience may vary.
Q: What security requirements do I need for my web browser?
A: Hawthorne offers secured online services which will require you to login in order to access them. These are located under "Online Customer Tools" on the front top left hand corner of our website. These specific services have been secured for your privacy and to ensure a safe internet experience. In order to properly access these services, you will need your web browser to have the following enabled.
- Secure Sockets Layer (SSL) 3.0
- 128 bit encryption
Most browsers will indicate that a secure and encrypted connection has been established by displaying a locked padlock icon (usually found either in the bottom right hand corner of the browser window or directly next to the address bar).
Q: How do I view PDF documents?
A: Portable Document Format (PDF) is a popular file format for sharing documents and images on the internet. You will need Adobe Acrobat Reader to view PDF documents. Adobes Acrobat Reader is available as a free download from their website.
